Terms of Service

Full Terms of Service

Last updated: 8 June 2026

These Terms of Service explain how The Bess Service works, what you can expect from us, and what we may need from you when you book or use one of our services. We’ve kept these terms clear, practical and plain English.

The Bess Service provides friendly support with everyday technology, learning, simple websites and templates, transcription, writing, and related services.

Our website is: www.thebessservice.co.uk

You can contact us at: thebessservice@gmail.com

1. About The Bess Service

The Bess Service offers practical, friendly support for individuals, small businesses and local organisations.

Our services may include:

• Fix My Tech support.

• Teach Me Tech starter sessions.

• Simple websites and templates.

• Transcription services.

• Writing, editing or proofreading support.

• Other agreed admin, tech, digital or writing-related services.

The exact service, cost, timescale and format will depend on what you ask for and what we agree with you.

2. Using our website

The information on our website is for general information only. We do our best to keep it accurate and up to date, but we can’t promise that every detail will always be complete, current or error-free.

Using the website doesn’t create a contract between you and The Bess Service. A service is only agreed once we’ve confirmed what we’ll provide, the cost, and any relevant timings.

3. Enquiries and quotes

You can contact us by email, website form, telephone, WhatsApp, or any other contact method we make available.

When you make an enquiry, we may ask for information so we can understand what you need and whether we can help.

Any quote we provide will usually be based on the information you give us. If the work turns out to be different, larger, more complex or more time-consuming than expected, we may need to revise the quote before continuing.

We’ll always aim to be clear about what’s included before work begins.

4. Bookings and appointments

Some services may be arranged as sessions, appointments or project work.

When we agree a booking, we’ll confirm the relevant details, such as:

• What the session or service is for.

• Whether it’s online, by phone, in person or document-based.

• The date and time, if applicable.

• The fee.

• Any information, access or materials you’ll need to provide.

• Any expected timescale or deadline.

Please check these details carefully and let us know as soon as possible if anything isn’t right.

5. Teach Me Tech sessions

Teach Me Tech sessions are friendly, practical starter sessions designed to help you build confidence with everyday technology.

Sessions are tailored to your needs, your device, your current confidence level and the tools you use.

We’ll do our best to explain things clearly, guide you through practical steps, and provide simple notes or follow-up guidance where helpful.

Teach Me Tech sessions are for general learning and confidence-building. They don’t replace specialist professional advice, such as legal, financial, medical, cybersecurity or regulated technical advice.

6. Fix My Tech support

Fix My Tech support is designed to help with everyday technology issues, such as devices, settings, apps, emails, documents, websites, accounts or general troubleshooting.

We’ll take reasonable care when helping you, but technology can be unpredictable. We can’t guarantee that every issue can be fixed, especially where a problem involves:

• Faulty hardware.

• Third-party apps, platforms or services.

• Internet provider issues.

• Password or account restrictions.

• Outdated or unsupported devices.

• Security blocks or system limitations.

• Problems outside our control.

We may suggest that you contact a device manufacturer, software provider, internet provider, specialist repairer or another professional if the issue needs support beyond what we can safely provide.

7. Access, passwords and personal information

For some tech support, you may need to log into your own device, account or app.

We’ll never ask you to share passwords unnecessarily. Wherever possible, you should enter passwords yourself and keep control of your own accounts.

Please don’t share sensitive information unless it’s needed for the service. This may include bank details, medical information, private documents, personal messages or other confidential material.

If we do see personal information while helping you, we’ll treat it respectfully and carefully.

8. Websites, templates and digital work

For website, template or digital project work, we’ll agree what’s included before work begins.

This may include things like:

• Number of pages or sections.

• Basic layout or design.

• Text or images to be provided.

• Revisions included.

• Platform used, such as Google Sites or another agreed tool.

• Handover or basic guidance.

• Any ongoing support, if agreed separately.

Unless agreed otherwise, you’re responsible for providing accurate content, checking details before publication, and making sure you have the right to use any images, logos, text or materials you provide.

Ongoing updates, maintenance, hosting, platform costs, domain names, subscriptions or third-party charges are not included unless we’ve agreed this clearly.

9. Transcription, writing and editing services

For transcription, writing, editing or proofreading services, we’ll agree the scope of the work before starting.

This may include:

• The type of work required.

• The length or amount of material.

• The deadline or expected turnaround.

• The format for delivery.

• Any style, tone or accessibility needs.

• The number of revisions included, if any.

You’re responsible for checking the final work and telling us about any important requirements before work begins.

For transcription, we’ll do our best to provide an accurate transcript, but accuracy may be affected by audio quality, background noise, overlapping speech, accents, unclear names or technical terminology.

10. Payment

We’ll tell you the cost before you book or agree to a service.

Payment terms will be confirmed at the time of booking or quote. Depending on the service, payment may be required:

• In advance.

• On completion.

• In stages.

• By another agreed arrangement.

Invoices should be paid by the due date shown on the invoice.

If payment is late, we may pause further work or future bookings until the outstanding amount is paid.

11. Cancellations and rescheduling

We understand that plans change. If you need to cancel or reschedule a session, please let us know as soon as possible.

For appointments or sessions, we may set a cancellation or rescheduling period, such as asking for at least 24 hours’ notice where possible.

If you cancel at short notice, miss an appointment, or aren’t available at the agreed time, we may charge for some or all of the session, depending on the circumstances.

For project work, if you cancel after work has started, you may need to pay for the work already completed or time already spent.

For consumer bookings made online, by email, by phone, or away from business premises, you may have a 14-day cancellation period. If you ask us to start work during that period and then cancel, you may need to pay for any work already provided up to the point you cancel.

12. Refunds

Refunds will depend on the service, what has been agreed, and how much work has already been completed.

If we cancel a paid session or service and can’t offer a suitable alternative, we’ll refund any amount you’ve paid for the part of the service not provided.

If you’re unhappy with a service, please contact us as soon as possible so we can try to put things right.

Nothing in these terms affects your legal rights.

13. Your responsibilities

To help us provide the service, you agree to:

• Give accurate information about what you need.

• Provide any materials, files, access or details needed in good time.

• Make sure you have permission to share any documents, images, recordings or other materials with us.

• Keep your own passwords and accounts secure.

• Back up important files where appropriate.

• Check work, documents or website content before relying on or publishing it.

• Treat appointments respectfully and let us know if you need to cancel or rearrange.

We’ll do our best to help, but we can’t be responsible for delays or problems caused by missing, incomplete or incorrect information.

14. Backups and data loss

Before any tech support involving your device, files, apps or accounts, we recommend backing up anything important.

We’ll take reasonable care, but we can’t guarantee that data, settings, files or access will never be affected, especially where third-party platforms, device faults, existing issues or user account problems are involved.

If something is especially important, please tell us before the session or work begins.

15. Third-party tools and services

Some work may involve third-party tools or services such as Google, Microsoft, email providers, website platforms, cloud storage, payment services, transcription tools, apps, plugins or other software.

These third-party services have their own terms, privacy notices, charges and technical limits.

We’re not responsible for changes, outages, errors, restrictions, price changes or decisions made by third-party providers.

16. AI tools

Some sessions or services may discuss or use AI tools, where appropriate and agreed.

AI tools can be useful, but they can also make mistakes, miss context or produce inaccurate information. Any AI-related support is for general learning, drafting, admin, creativity or confidence-building unless we agree otherwise.

You shouldn’t rely on AI outputs as legal, medical, financial, safety-critical or specialist professional advice.

17. Confidentiality

We’ll treat your information, documents and materials with care and respect.

We won’t share your confidential information unless:

• You ask us to.

• It’s needed to provide the service.

• We’re required to do so by law.

• We believe there’s a serious risk of harm.

• We need professional advice or support, and sharing is necessary and appropriate.

More information about how we handle personal information is available in our Privacy Notice.

18. Intellectual property and ownership

Unless agreed otherwise:

• You keep ownership of the original materials you provide to us.

• We keep ownership of any templates, processes, tools, methods or pre-existing materials we use.

• Once you’ve paid in full, you can use the completed work we create for you for the agreed purpose.

For website or writing projects, we’ll agree any specific ownership or usage terms where needed.

You must only provide materials you have the right to use.

19. Limits of responsibility

We’ll provide services with reasonable care and skill.

However, we’re not responsible for:

• Problems caused by incorrect or incomplete information from you.

• Losses caused by third-party services, apps, platforms or providers.

• Existing faults with devices, files, systems or accounts.

• Business losses, lost profits or indirect losses.

• Decisions you make after a session or service.

• Specialist outcomes we haven’t agreed to provide.

Nothing in these terms limits or excludes liability where the law doesn’t allow it, including liability for death or personal injury caused by negligence.

20. Complaints and concerns

If something hasn’t gone as expected, please contact us first so we can try to resolve it.

You can contact us at: thebessservice@gmail.com

Please include your name, the service you used, and a short explanation of the issue.

We’ll aim to respond fairly and respectfully.

21. Changes to these terms

We may update these Terms of Service from time to time, especially if our services, tools or processes change.

The latest version will be available on our website.

22. Contact us

If you have any questions about these Terms of Service, please contact:

Email: thebessservice@gmail.com

Website: www.thebessservice.co.uk